"ASIA EXPLORER TRAVEL
“ is the Cambodia-based Tour Operator and Travel Company. Since inception in 2006 with our 15 years of experienced team, we are the professional wholesales agent for Western, European and Middle-East Markets, we specialised in arranging any type of travel services from the Budget to the High-end Tourism. Apart from Ticketing (both domestic and international), we excel into designing tailor made tour package for Inbound and Extension Tours. We are a one-stop enterprise that offers the complete range of travel related services, we design fully customised travel itineraries and personalised customer services needed. The Superior knowledge, efficient planning, valued of money, and the ability to anticipate and solve potential problems along the way are the reasons behind our success.
OUR TRAVEL SERVICES:
Responsible Tours | Eco-Tourism | Educational & Student Exchange Program | M.I.C.E "Meeting, Incentive, Conventions & Exhibitions” | Beach Safari | Honeymoon & Golf Tours | Worldwide Hotels & Air-Ticketing Reservation|Special Interest Tours etc.
OUR SELLING DESTINATION:
Cambodia | Vietnam | Laos | Thailand | Myanmar | Indonesia | Philippine | Malaysia | Singapore | Brunei
Since inception until now we are the unbeatable agent appointed for the MWR travel representative in Cambodia for handling all US Navy ships for its shore excursion in Cambodia, we have been nominated to get an award for five consecutive years by the Cambodia’s Ministry of Tourism for "Good Services & Hospitality Awards
" and have been granted as the Green Tour Operator for the “Responsible Tourism
” practical by the SNV – the Netherlands Development Organisation. Moreover, we are the active executive committee and member of the National’s Cambodia Association of Travel Agents (CATA) and also the Pacific Association of Travel Agents, Cambodia Chapter (PATA)
Asia Explorer Travel
is committed and has continually emphasised on prompt and timely response to customer enquires and we are committed to maintain our published timetable and ensure we keep to our commitment made our customers. As soon as we are advised of the customers’ arrival we send our contact details (Tourism Exchange Voucher) in advance to the customers and ready to begin processing their enquiries promptly and ensure all their requirements are being met. We will also monitor the service requirements and report immediately of any unforeseen circumstances to customers, which may cause any delay or problems with any of the prior arrangements.
Asia Explorer Travel
adopt some of the best business practices in all of the services provide to our customers. All inquiries and questions will be answered immediately and honestly and you will find our dedicated staffs competent and responsive that possess good local knowledge across all area of administration of our tours, accommodation and any similar travel related requirements. Our staffs are well trained to provide accurate information and are experienced in dealing with customers’ hospitalities and protocols. Our Company has a strict code of ethics and ethical behavior that our staffs are required to comply.
We conduct our customer survey after each trip and whenever we find if there is any lapse in our services, we will immediately rectify the problem by contacting the supplier or our staff concerned and either obtain a refund or resolve the issue to the mutual satisfaction of both parties. If the issue is more complicated then we will advise our customers of the situation and will do everything in our power to resolve the problem prior to their departure while the person(s) is still in the country. If this is not possible we will work with the customer or travel partner in abroad to ensure an outcome is obtained as quickly as possible. Our objective is to ensure that all customers will have a positive and memorable experience when visiting Cambodia – the Abode of peace. Our full-time staffs / guides are given proper training and strict instructions to promote the health and safety and welfare of our visitors at all times and to optimize customer goodwill and morale whenever possible. All reasonable customer requests will be accommodated to enhance the customer satisfaction. Strict safety procedure is followed to minimize problem and emergencies and any complaints or dissatisfaction will have to be reported promptly and resolved correctly.
We make your travel Fun, Safe, Economical, Informative, Comfortable and Memorable. Explore Undiscovered Asia with Asia Explorer Travel